Shipping & Returns
Which credit cards do you accept?
We accept MasterCard and Visa.
Can I cancel my order?
Yes, you may, as long as the item has not been shipped. If the order has already been shipped we will still attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and contact Dawson Aircraft, Inc. Customer Service at (877) 293-5300 for return instructions.
I canceled my order but I haven’t received a credit yet. How long do credits take?
We submit all requests for credits within 7 days of receipt. You should see this on your next credit card statement, depending on where you are in your billing cycle.
Can I return an item that is damaged, defective, or I just don’t want?
Yes. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials. Do not destroy or discard original packing for 30 days.
Are all items guaranteed?
Yes. All items are guaranteed to operate WITHIN DESCRIBED ADVERTISED MANNER, but do not carry any warranty other than to operate within the return policy guidelines.
How long will it take to receive my order?
We will ship to suit your needs in our effort to be your best aircraft parts supplier.The standard shipping time for orders shipped via FedEx ground is 1-5 days. Large items are shipped via truck, usually arrive in 4-5 days but may take up to 6-12.
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via FedEx, and a valid street address is required.
Can I ship my order to a different address?
Yes. Remember to use a street address, not a Post Office Box, for any shipping address.
How are shipping charges calculated?
Shipping charges vary according to product type and destination. Most products are shipped via FedEx (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. All products offer an express service.